Refund policy
We want you to be happy with your piece. Because each item is handmade with natural gemstones, a few simple guidelines keep things fair for everyone.
Damaged or incorrect orders
If your order arrives damaged, or we sent the wrong item, contact us through our Contact page within 7 days of delivery. Include your order number and photos. We'll replace the item and refund you. You shouldn't have to pay to return something that was our mistake or arrived broken.
Change of mind
Unworn, unused items in their original condition may be returned within 14 days of delivery for a refund of the item price.
- Stretch bracelets and necklaces that have been worn cannot be returned (hygiene and stretch-cord wear)
- Natural variation in color, pattern, inclusions, or size of gemstones is normal and not a defect.
- Sale, custom, or made-to-order pieces are final sale unless they arrive damaged or we made an error
How to start a return
Use the Contact page with your order number and the reason for the return. Wait for confirmation before you ship anything back. Return shipping on change-of-mind returns is the customer's responsibility.
Refunds
Once we receive and inspect the return, we'll refund the item price to the original payment method. Original shipping is not refunded unless the return is due to damage or our error. Please allow several business days after we receive the package for the refund to show up.
Cancellations
If you need to cancel, contact us as soon as possible. We can cancel and refund if the order has not yet shipped. Once it has shipped, use the return process above.
Questions
Reach us through the Contact page. We'll respond as soon as we can.